How Home Emergency Line works
Home Emergency Line is an independent referral service. We connect homeowners with independent, licensed local companies. We do not perform restoration, plumbing or repair work, and we are not affiliated with any government agency, utility or insurer.
What happens when you call
- You call our local number. A short recorded message tells you the call may be recorded for quality and to connect you with a provider.
- You tell us, or press a key to confirm, what is going on (for example, water damage happening now).
- Your call is connected to an independent, licensed company that serves your area, or to a referral partner that connects you with one.
- You speak with that company directly about timing, the work and the price. Any agreement for work is between you and that company.
How we are paid
Calling us is free. The companies and referral partners we connect you with pay us for calls and referrals. That is how we keep the guides on this site free. Payment does not change what we write in our guides.
What we do not do
- We do not perform restoration, plumbing or repair work, and we do not employ the technicians who do.
- We do not give insurance or legal advice and cannot promise what your insurer will pay.
- We are not a government agency, utility or insurer, and we are not an emergency service. For danger to people, call 911.
Choosing a company
Whoever you hire, ask: Are you licensed and insured? Who will be on site and when? Will you document moisture readings and photos for my insurer? Will you give me a written estimate before repairs beyond emergency drying?