Privacy policy
Information we collect
- Website visits: privacy-friendly analytics (pages viewed, approximate region, device type). We do not sell this data.
- Phone calls: when you call our number we receive your phone number, the time and length of the call, and the area you are calling about. Calls may be recorded; you are told at the start of each call.
- Email: if you email us, we keep your message to reply.
How we use it
To connect your call with a local provider or referral partner, to check call quality and resolve billing questions with those partners, to improve our guides, and to meet legal obligations.
Sharing
When you call, your call and the details you give are shared with the provider or referral partner your call is connected to so they can help you. We use service providers (for example, telephone and hosting services) that process data on our behalf. We do not sell personal information.
Retention
Call records and recordings are kept for as long as needed for quality, billing and dispute purposes, and then deleted.
Your choices
You can ask us to access or delete information we hold about you, or to stop contacting you, by emailing hello@homeemergencyline.com. We do not send marketing texts or calls.
Changes
We will post any changes on this page with a new effective date.